Our community management team is available and ready to assist you during office hours: Monday–Friday, 9:00 AM–6:00 PM, and Saturday, 10:00 AM–5:00 PM. At Gaines Investment Trust, we pride ourselves on providing exceptional customer service and being responsive to our residents’ needs.

For after-hours emergencies, our on-site maintenance team is always on call and prepared to assist promptly.

Yes! Villas at Katy Trail provides on-site maintenance personnel during regular office hours to ensure prompt service and resident satisfaction. Our maintenance team is available Monday–Friday from 9:00 AM to 6:00 PM and Saturday from 10:00 AM to 5:00 PM.

For after-hours maintenance emergencies, simply contact the office phone number, and our on-call maintenance team will respond as quickly as possible.

No, your presence is not required during a scheduled maintenance visit. Our trusted maintenance technicians are authorized to enter your apartment to complete requested repairs while ensuring your home and belongings are treated with care and respect.

If you prefer to be present during the visit, please let the office know when submitting your service request so we can accommodate your schedule.

For maintenance requests, please submit a service request through your resident portal or contact the leasing office during business hours. This ensures that your request is properly documented and assigned to our maintenance team as quickly as possible.

Please note that our team can only perform maintenance or repairs related to the apartment and community. We are unable to assist with personal items or situations that could present a liability (such as moving furniture, handling resident property, or performing non-apartment-related tasks).

For after-hours emergencies, please call the office number to be connected with our on-call maintenance technician.

If you are locked out during office hours, please contact the leasing office for assistance. Our team will do their best to help you regain access, depending on staff availability and verification procedures.

If you are locked out after office hours, you will need to contact a licensed locksmith for assistance at your own expense. For security reasons, our staff is unable to provide after-hours access to apartments.

Yes! Villas at Katy Trail offers a six-level parking garage for our residents, accessible through a controlled access gate for added security and convenience.

Resident Parking: Available inside the parking garage with authorized access.

Guest Parking: Designated visitor parking spaces are located on the first level of the garage. Guests are not permitted to park beyond the visitor area.

Curbside Parking: Limited parking is available along the exterior curbs.

Office Parking: To allow easy access for visitors and deliveries, residents are asked not to park in front of the leasing office during business hours.

Community Amenities
Experience the best of urban living with our thoughtfully designed amenities at Villas at Katy Trail:

Direct Access to Katy Trail

Resort-Style Pool

Air-Conditioned Clubhouse with TV & Cable

Business Center with Computer and Printer Access

Package Lockers for Convenient Deliveries

Monthly Community Events for Resident Engagement

Pet-Friendly Community

Attached Six-Floor Covered & Gated Parking Garage (7' clearance)

Controlled Access Gates for Added Security

24-Hour Fitness Center

Online Rental Payments for Easy Convenience

On-Site Laundry Facility

Located within the Dallas Independent School District

Yes! Villas at Katy Trail is a pet-friendly community — we love our four-legged residents. Our community even features a dedicated dog park for your pets to play and socialize.

Please note that aggressive breeds are not permitted, and additional pet fees and restrictions may apply. For full details on our pet policy, please contact the leasing office.

Each apartment at Villas at Katy Trail features a complete suite of white appliances, offering a clean, bright, and timeless look that complements any decor style. Our kitchens include a refrigerator, range, dishwasher, and microwave, providing both function and style for everyday living.

The fresh, classic white finish enhances the open feel of the space — perfect for residents who appreciate a crisp, modern aesthetic.

At this time, Villas at Katy Trail does not offer furnished apartments. However, each home provides a spacious, open layout that’s perfect for customizing with your own personal style and furnishings.

Once all required information and documentation have been received, the application approval process typically takes up to 24 hours.

In some cases, additional verification may be needed, which could extend the processing time slightly. Our team works diligently to ensure a smooth and timely approval process and will keep you informed every step of the way.

For your convenience, Villas at Katy Trail offers multiple payment options:

Online Payments: Easily pay your rent through the resident portal using a checking account or approved electronic payment method.

In-Office Payments: Personal checks or money orders are also accepted in the leasing office during business hours.

We encourage residents to take advantage of the online payment system for the fastest and most convenient experience.

Yes. All residents at Villas at Katy Trail are required to maintain renter’s insurance with a minimum of $100,000 in liability coverage throughout the duration of the lease.

You may enroll in the renter’s insurance program offered through our community or provide proof of coverage from your own insurance provider. This policy helps protect you and your neighbors in the event of accidental damage or loss.

Residents at Villas at Katy Trail have the flexibility to choose their preferred internet and cable provider. Service options may vary by unit location.

For the most up-to-date list of available providers and plans in your area, please visit Texas Power to Choose — the official resource for comparing and selecting service providers in Texas.

Before moving in, residents must set up electricity service with their chosen provider and provide the account number to the leasing office. Utilities should be scheduled to begin on your official move-in date to ensure uninterrupted service.

To compare and select an electricity provider, visit Texas Power to Choose — the official state resource for available energy providers in your area.

At Villas at Katy Trail, water and trash services are not included in the rent. These utilities are billed separately and added directly to your resident account each month for convenience.

Rent and utilities are due on the 1st of each month, and you can easily view your charges and make payments through the resident portal.

Absolutely! We have the most convenient access in all of Uptown Dallas! All of our pet parents love it.

Independent School District (DISD):

Elementary: Ben Milam Elementary School (Grades PK–5) 
Middle/Junior: Alex W. Spence Talented/Gifted Academy (Grades 6–8) 
High School: North Dallas High School (Grades 9–12) 

Address: 3200 Maple Avenue, Dallas, TX 75201

From I-35E:
Take the Oak Lawn Avenue/Hi Line Drive exit, head east on Oak Lawn Avenue, then turn right onto Maple Avenue. Villas at Katy Trail will be on your right, just past Carlisle Street.

From the Dallas North Tollway:
Exit at Lemmon Avenue, head east toward Uptown, then turn right onto Maple Avenue. Continue straight—Villas at Katy Trail will be on your left, near the intersection of Maple Avenue and Carlisle Street.

Residents of Villas at Katy Trail enjoy convenient access to some of Dallas’s best shopping destinations. Just minutes away, West Village offers a vibrant mix of boutique shops, restaurants, and entertainment in a walkable Uptown setting. For an upscale retail experience, NorthPark Center features over 200 stores, including luxury brands and popular favorites. Nearby, The Shops at Park Lane provide a perfect blend of fashion, home goods, and dining options for everyday convenience. Whether you’re looking for designer labels, local boutiques, or weekend essentials, everything you need is just a short drive from home.

Applying for your new home at Villas at Katy Trail is quick and easy! Simply apply online through our community website to begin the application process.

Our secure online portal allows you to submit your application, upload required documents, and pay any applicable fees—all from the comfort of your own home. If you have questions or need assistance, our leasing team is happy to help guide you through the process.

All applications at Villas at Katy Trail are reviewed according to our Rental Criteria, which outlines the requirements for qualification. This includes factors such as credit history, rental history, income verification, and background checks.

For full details, please refer to our Rental Criteria document, available through the leasing office or on our community website. Our team is happy to answer any questions and help guide you through the approval process.

To qualify for an apartment at Villas at Katy Trail, applicants must have a verifiable gross monthly income of at least three (3) times the monthly rent.

All income will be verified during the application process in accordance with our Rental Criteria. Please contact the leasing office if you have any questions about qualifying income sources or documentation requirements.

All applicants at Villas at Katy Trail are screened according to our Rental Criteria, which outlines the qualifications for approval. The document details requirements such as income verification, credit history, rental history, and background checks.

A copy of the Rental Criteria is available from our leasing office team, and we’re happy to review it with you before you apply to ensure all questions are answered.

At Villas at Katy Trail, all income must be verifiable through official documentation, such as recent pay stubs, employment verification, or other approved proof of income.

Credit qualifications are determined by a review of the entire application, including credit history, rental history, income, and background information.

For complete details, please refer to our Rental Criteria, available from the leasing office. Our team is happy to review these requirements with you prior to applying.

We’re excited to welcome you as a first-time renter at Villas at Katy Trail! Our team is here to make your experience smooth and enjoyable.

Your resident portal is a great resource — it allows you to pay rent, review account details, and submit maintenance requests quickly and conveniently. If you ever have questions about your lease, community policies, or need assistance, our leasing office is always happy to help.
 

Absolutely! We encourage all future residents to tour their apartment home prior to move-in. Seeing your new space in person helps ensure everything meets your expectations.

For convenience, please schedule an appointment with the leasing office so our team can coordinate a personalized tour at a time that works best for you.

We encourage scheduling an appointment to ensure personalized attention and availability, but we gladly welcome walk-ins during regular office hours. Our leasing team will be happy to assist you and answer any questions about your new home at Villas at Katy Trail.

Before every new resident moves in, Villas at Katy Trail completes a thorough make-ready process to ensure your apartment home meets our high standards for quality and cleanliness.

Our maintenance and housekeeping teams carefully inspect, repair, and clean each home — including appliances, flooring, fixtures, and paint — so it’s fresh, functional, and move-in ready upon your arrival.

Villas at Katy Trail is a well-constructed mid-rise community designed to provide a comfortable living experience. However, as with all multi-family communities, some level of everyday noise is to be expected.

We ask all residents to be considerate of their neighbors and follow community guidelines to help maintain a peaceful environment for everyone.

Yes! We want you to make your apartment at Villas at Katy Trail feel like home. You’re welcome to decorate your space with your personal style and furnishings.

If you wish to paint or make any alterations, please contact the management office for prior approval. Any modifications must be restored to the original condition at move-out unless otherwise approved by management.

Yes. In addition to rent and utilities, residents at Villas at Katy Trail are responsible for a few standard monthly fees, which help maintain the convenience and quality of our community. These include:

Pest Control Service

Parcel Locker Access (for secure package delivery)

Additional fees may apply depending on the apartment or amenities selected. Please contact the leasing office for a full list of current monthly fees and details.

For the safety and privacy of all residents, subletting and short-term rentals (including Airbnb, VRBO, or similar platforms) are not permitted at Villas at Katy Trail.

All residents must be approved leaseholders listed on the rental agreement. This policy helps us maintain a secure, comfortable, and community-focused living environment for everyone.

Yes. To ensure a peaceful environment for all residents, quiet hours are observed beginning at 11:00 PM each night.

If you’re interested in reserving the clubhouse or other communal spaces for a private event, please contact the leasing office for availability, requirements, and rental details. Our team will be happy to help coordinate your reservation.

When leasing your new home at Villas at Katy Trail, the following up-front costs are due during the leasing process:

Application Fee

Administration Fee

Security Deposit

Your first month’s rent or prorated rent is due on your move-in date. Additional deposits or fees may apply based on application results. Please contact the leasing office for current pricing and details.